Return & Refund Policy

Last Updated: May 2026

At Colorbait, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

• The item must be unused and in its original condition

• The product must be returned in its original packaging

• Proof of purchase or order confirmation is required

Items that are damaged due to misuse, improper handling, or normal wear may not be eligible for return.

Important Unboxing Requirement

To ensure a smooth claims process for damaged, defective, missing, or incorrect items, customers are required to record a clear unboxing video while opening the package.

The video must:

• Clearly show the sealed package before opening

• Show the shipping label visibly

• Capture the full unboxing process without cuts or edits

• Clearly display the issue if any damage or incorrect item is found

Claims submitted without a proper unboxing video may not be eligible for refund or replacement approval.

Non-Returnable Items

The following items may not be eligible for return:

• Used products

• Gift cards

• Final sale or clearance items

• Products damaged by improper use

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within several business days, depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number

• Photos or videos of the issue

• A complete unboxing video

We will review the case and provide a suitable resolution.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was defective or incorrect.

Original shipping charges are non-refundable unless otherwise stated.

Order Cancellations

Orders may only be canceled before they are processed and shipped. Once shipped, the order cannot be canceled.

Contact

For return or refund inquiries, please contact:

Email: colorbait@gmail.com
Website: colorbait.com